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Whether it is a first home or a retirement home, buying a house is one of the most important events in a person’s life. When walking clients through the process of obtaining a home loan, Ryan Thompson of BankSouth Mortgage never loses sight of what it will mean to his clients to be home owners, both in terms of quality of life and personal finances.
“The mortgage process can be tricky,” Ryan says. “Many people are intimidated by the requirements. It’s my job to make them feel comfortable and to make sure they have a full understanding of what’s going on. And one of the best parts for me is to see the excitement on their face when we tell them, ‘We’re going to be able to do this.’”
A graduate of Georgia College & State University and a native of the Lake Oconee area, Ryan’s dedication to customer service is important to him. In an era of big banks and online home loans, Ryan strives to be the guy his customers can trust.
“I want to be a lender with a face, not a URL address,” he says. “The thing I like most about what I do is dealing with people. I’m a people-person, and I’m able to give my customers a level of personalized service that some of the large banks can’t do. Especially for the first-time home buyer, that’s something that people remember and appreciate.”
Currently Ryan handles mortgages for the Athens area, including Oconee, Jackson, Hall, Oglethorpe, Morgan, Greene and Putnam counties.
Joy and Vanessa are very competent, patient and thorough. Joy made this process so simple for me regardless of the anxiety I had. I probably called them more times than they expected, but they always made themselves available and answered my questions with no Hesitation. I would highly recommend Joy. Thank you so, so much!Yolanda D.
My husband and I recently closed on a new home and worked with Ryan Thompson from the [Watkinsville] branch on Atlanta Highway. He was FANTASTIC and I would love for his management to know how very much we enjoyed working with him. The entire process, from pre-approval to closing, was a breeze. Ryan was beyond professional, and went out of his way at each step during the process to explain all of our options and make us feel confident that we were choosing the right loan. We were even out of the country on our honeymoon during part of the due diligence period, and Ryan worked with the 6-hour time difference and communicated with us via email to make sure all of our questions were answered. I simply can’t say enough wonderful things about our experience.L.T. / Borrower
Ryan is very knowledgeable, responsive, friendly, and easy to work with. He made the whole mortgage experience as painless and stress-free as possible. We would recommend him and the team at BankSouth to anyone looking to use a local company!Eva L.
Ryan and his team were a great help along the way. As first-time buyers we weren’t sure what to expect, but Ryan gave us all the information we needed to make an informed decision. He was straightforward, clear, and honest. I highly recommend Ryan.Vicente S.